Frequently Asked Questions
Below you will a list of our most Frequently Asked Questions, explore to find out more about our services. Can’t find your answer? Then please don’t hesitate to contact us to ask a question.
What is the clinic address?
What is the clinic phone number?
What is the clinic email address?
What are the opening hours?
The clinic is open 5 days a week
How long does a consultation take?
Please arrive 10-15 mins before your appointment to complete our paperwork
Follow up acupuncture treatment takes 45-60 minutes
Please note: punctuality is greatly appreciated as the Australian Acupuncture Centre is a very busy clinic.
What payment options are there?
Do you have HICAPS
Yes- we will process your health fund rebate on-the-spot for you. Be sure to bring your private health fund card with you to clinic.
What is the cancellation policy?
There may be times when you need to change or cancel a scheduled appointment. Should this occur, please try to provide at least 24 hours notice as missed appointments deny others the opportunity of treatment.
Please note: a late cancellation/rescheduling fee will apply if a cancellation/rescheduling occurs on the day of a scheduled appointment and the cancelled/rescheduled time slot is not able to be filled by someone on the clinic waiting list.
Does acupuncture hurt?
If you feel uncomfortable at any time during treatment please let your practitioner know and they will make the appropriate adjustments. Your comfort is our primary concern.
What should I wear to my appointment?
How can I make an appointment?
Appointments can be made several ways, including;
- Going to the “book an appointment’ tab on the website or our facebook page and follow the links
- By calling the clinic directly on 03 52981213 or by
- Dropping into the clinic and speaking to the receptionist
Will I need to take my clothes off?
On occasion, and only if patients are comfortable, tops may be removed or pants hitched down to allow access to the torso, waist and hips.
Patient modesty is always a high priority at the Australian Acupuncture Centre.
How many consultations will I need?
Nobody would go to a gym thinking that they are going to get fit and grow big muscles in a single session. Everyone knows that it doesn’t matter how hard you work your biceps in your first session, they are not going to be big by the end of the day. Likewise, you are not going to be fit after that single session either. Getting results from your acupuncture consultation is much the same as going to the gym to get fit and grow big muscles: it usually takes multiple visits of over a period of time before significant and lasting results occur.
Though, one consultation fixes do occur, they are the exception not the rule and they shouldn’t be banked on. Generally speaking, you can expect to have to visit the clinic a number of times to achieve your health goals. Basically, the longer you have had your problem, or the more serious the problem is, the longer you can expect the consultation process to take. Typically, in the beginning, more frequent consultations are required. As results emerge and resolution of the underlying cause of the presenting problem approaches, consultation frequency is reduced.
Please speak to your practitioner during your consultation to hear their thoughts on how long it will take for you to get better using acupuncture and Chinese medicine.
What can I do to get the most our of my treatment?
Implement recommended lifestyle and dietary changes
Avoid exacerbating activities
Get quality sleep
What conditions can acupuncture help with?
Are all your practitioners registered?
Do you sell Chinese Herbal medicine?
Please note: your prescription is not mass produced at AAC, instead each formula is tailor made for the specific requirements of each patient. That way you can be assured of getting exactly what you need.
How long has Paul been in practice?
What is the policy on children at the clinic?
However, due to health and safety concerns, as well as for the comfort of other patients, children must sit quietly and are not permitted to move about the clinic space unattended.
Children are also welcome patients at AAC. Children of existing patients are especially welcome to attend clinic as patients. Please note: It is clinic policy that a parent or guardian be present during the treatment of minors.
Patients with communicable diseases, such as colds and flues, are asked to wear a protective mask and to observe regular hand washing and cough etiquette when presenting in clinic. Masks are available at the clinic and will be provided when required. Tissues are also available in the waiting room as well as in each treatment room.
About Our Services
Easy to take, these are prescription only medications and require a Chinese herbal medicine consultation (which is a comprehensive analysis of your specific and particular health profile). Once this is complete, an personalised herbal formula will be developed specially for you. Based on classical Chinese herbal medicine principles, your formula will be designed to account for your specific health care needs.
Our formulae are not mass produced. They are highly individualised and made specifically for you on site, in our dispensary, on the day of your visit.
Visit AAC for your Chinese medicine consultation and personalised herbal formula.