WHAT IS THE CLINIC ADDRESS
Shop 3 153 Shannon Ave, Manifold Heights, Vic, 3218
WHAT IS THE CLINIC PHONE NUMBER?
(03) 52981213
WHAT IS THE CLINIC WEB SITE ADDRESS?
www.australianacupuncturecentre.com.au
WHAT IS THE CLINIC EMAIL ADDRESS?
info@australianacupuncturecentre.com.au
OPERATING HOURS
A very important FAQ
Monday 9am-7pm
Tuesday Closed
Wednesday 9am-7pm
Thursday Closed
Friday 9am-5pm
Saturday 1pm-5pm
Sunday Closed
HOW LONG DOES AN ACUPUNCTURE CONSULTATION TAKE?
Initial acupuncture treatment takes 60-90 minutes
Please arrive 10-15 mins before your appointment to complete our paperwork
Follow up acupuncture treatment takes 45-60 minutes
Please note: punctuality is greatly appreciated as the Australian Acupuncture Centre is a very busy clinic.
PAYMENT METHOD
We except cash or card
DO YOU HAVE EFTPOS?
Yes
DO YOU HAVE HICAPS?
Yes- we will process your health fund rebate on-the-spot for you. Be sure to bring your private health fund card with you to clinic.
HOW TO BOOK AN APPOINTMENT
Appointments can be made several ways, including;
Going to the “book an appointment’ tab on the website or our facebook page and follow the links
By calling the clinic directly on (03)52981213, or by
Dropping into the clinic and speaking to the receptionist
CANCELLATION POLICY
It is recommended that you attend your appointments as scheduled. This is because missed appointments interfere with treatment outcomes and slow results.
There may be times when you need to change or cancel a scheduled appointment. Should this occur, please try to provide at least 24 hours notice as missed appointments deny others the opportunity of treatment.
Please note: a late cancellation/rescheduling fee will apply if a cancellation/rescheduling occurs on the day of a scheduled appointment and the cancelled/rescheduled time slot is not able to be filled by someone on the clinic waiting list.
DOES ACUPUNCTURE HURT?
This is a very popular FAQ. And the truth is that you may experience many different sensations during your acupuncture consultation including, tingling, tickling, pressure, warmth, cold, as well as dull aching, itching, pricking, burning sensations and pain. If you feel uncomfortable at any time during treatment please let your practitioner know and they will make the appropriate adjustments. Your comfort is our primary concern.
WHAT SHOULD I WEAR TO MY CONSULTATION?
Clean, loose-fitting cotton clothing is best
DO I NEED TO TAKE MY CLOTHES OFF?
Generally speaking, patients will remain clothed during their consultation. On occasion, and only if patients are comfortable, tops may be removed or pants hitched down to allow access to the torso, waist and hips. Patient modesty is always a high priority at the Australian Acupuncture Centre.
DO YOU RE-USE NEEDLES?
No, never! All needles used at AAC are single use, disposable needles and are not recycled.
HOW MANY CONSULTATIONS WILL I NEED TO GET BETTER?
This is a great question and the answer is different from person to person. Of course, there are no guarantees but if we use a gym analogy and think about how long it takes to get fit and build muscle, we will begin to see just what is involved in getting better using acupuncture and Chinese medicine. Nobody would go to a gym thinking that they are going to get fit and grow big muscles in a single session. Everyone knows that it doesn’t matter how hard you work your biceps in your first session, they are not going to be big by the end of the day. Likewise, you are not going to be fit after that single session either. Getting results from your acupuncture consultation is much the same as going to the gym to get fit and grow big muscles: it usually takes multiple visits of over a period of time before significant and lasting results occur.
Though, one consultation fixes do occur, they are the exception not the rule and they shouldn’t be banked on. Generally speaking, you can expect to have to visit the clinic a number of times to achieve your health goals. Basically, the longer you have had your problem, or the more serious the problem is, the longer you can expect the consultation process to take. Typically, in the beginning, more frequent consultations are required. As results emerge and resolution of the underlying cause of the presenting problem approaches, consultation frequency is reduced.
Please speak to your practitioner during your consultation to hear their thoughts on how long it will take for you to get better using acupuncture and Chinese medicine.
WHAT CAN I DO TO IMPOVE OUTCOMES?
Stick to the prescribed schedule
Implement recommended lifestyle and dietary changes
Avoid exacerbating activities
Get quality sleep
WHAT CONDITIONS CAN ACUPUNCTURE HELP?
The evidence for the effect of acupuncture is growing. A synopsis of a recent systematic review of all the evidence for acupuncture can be found here. The full article can be found here. Check out a brief video describing some of this evidence here.
ARE YOUR PRACTITIONERS REGISTED?
Our senior practitioner is Paul McLeod and he is a registered acupuncturist and Chinese medicine practitioner with Australian Health Practitioner Regulation Agency (AHPRA). This is a government agency responsible for overseeing registration of health professions such as nursing, dentistry, podiatry and acupuncture and Chinese medicine.
DO YOU SELL HERBS?
Yes we do. We have several registered Chinese medicine herbalists working at the Australian Acupuncture Centre, so please feel free to discuss any questions you have about herbs and supplements with Paul during your consultation.
HOW LONG HAS PAUL BEEN IN PRACTICE?
Paul has been practicing since 1995 and has been involved in a process of continued education and practice ever since. Initially, Paul was a Tuina (Chinese massage) practitioner and went on to graduate as an acupuncturist in 1998.
POLICY ON CHILDREN IN THE CLINIC
AAC is a family friendly clinic, catering for the needs of the whole family. Children are welcome to attend clinic while their parents/guardians receive treatment. However, due to health and safety concerns, as well as for the comfort of other patients, children must sit quietly and are not permitted to move about the clinic space unattended.
It is clinic policy that a parent or guardians be present during the treatment of minors.
PERSONAL CONDUCT
As AAC is a multi-bed clinic, patients are asked to communicate quietly when in the waiting room and when discussing particulars of their situation with their practitioner. Patients are also asked to turn their mobile phones off or to put them on silent before entering the clinic so as not to disturb other patients.
Patients with communicable diseases, such as colds and flues, are asked to wear a protective mask and to observe regular hand washing and cough etiquette when presenting in clinic. Masks are available at the clinic and will be provided when required. Tissues are also available in the waiting room as well as in each treatment room.
